Return & Refund Policy

We want you to love your bedding. If something isn't right, we're here to help.

Return Window

You may return most items within 30 days of delivery for a full refund of the product price.

Eligibility Requirements

• Items must be unused, unwashed, and in original packaging
• All original tags and labels must be attached
• Proof of purchase (order number or receipt) is required

Non-Returnable Items

• Items that have been washed, used, or damaged by the customer
• Items returned after the 30-day window
• Gift cards or promotional items

How to Start a Return

1. Email us at info@bedsnz.com with your order number and reason for return
2. We will provide a return authorization and shipping instructions
3. Ship the item back using a trackable method
4. Once we receive and inspect the return, your refund will be processed

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.

Refund Processing

Refunds are issued to the original payment method within 5–10 business days after we receive and approve the return. Original shipping charges are non-refundable.

Exchanges

For size or color exchanges, please return the original item and place a new order for the desired product. This ensures the fastest processing.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery. We will arrange a free return and replacement or full refund including original shipping.

Contact: info@bedsnz.com | +1 443 646 4821